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returns

All Returns

We want you to be happy with your purchase! You can return an unused item within 7 days of receiving the order for a full refund on the merchandise cost.  The items must be in perfect condition.  We do not refund original shipping charges.  Please email us at returns@kristenrandolph.com before you send your return and we will issue a return number so your return can be tracked. 

 Once you receive you return number, just pack your item into the shipping box with the original receipt and ship the items prepaid and insured to Kristen Randolph Shoes at 1310 East Bayshore dr.  Virginia Beach, VA 23451.

Damages 

Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at contact@kristenrandolph.com to file a claim. We will arrange replacement or return of the item.